The Data Standard

The Data Standard Audio Experience with Catherine Tao and Guest Siddharth Dayama
Host Catherine Tao speaks with Siddharth Dayama, Senior Manager – Data Analytics at Verizon

Episode Summary

Sid leads the Visual Analytics team in Customer Service Operations in Verizon. Managing one of the biggest Tableau sites in Verizon, his team’s dashboards have been used company-wide to monitor call center operations. He was awarded the 2018 Directors Cut Award and several Verizon Spotlight Awards for his insights-driven dashboards that reduced analysis time and supported many key business decisions. Sid’s work and thought leadership has been featured in various articles, case studies, and blogs including the Journal of Data Visualization Society and the Official Tableau Blog. He was invited to speak at the 2019 and 2018 Tableau Conference where he was recognized as one of the top five customer speakers. Previously, Sid was the Head of Analytics & Finance at WTA Networks where he worked with some of the world’s best athletes on monetizing their fan-base. Sid holds a Master’s from New York University and his thesis focused on corporate governance, risk assessment, and equity return analysis of media and entertainment companies.

 

Meet the Hosts

Catherine Tao

Data scientist at The Data Standard
Catherine Tao is a tech enthusiast looking for new methods for building connections with businesses around the world. Her extensive knowledge of data science allowed her to develop new solutions and implement them into existing ecosystems. She is currently working as a Data scientist and Exclusive Podcast Producer at The Data Standard.

Siddharth Dayama

Senior Manager – Data Analytics at Verizon
Sid likes to play with big data and a little color to shape raw information into intuitive visuals and democratize insights. Currently, he leads the Visual Analytics team in Customer Service Operations in Verizon. Managing one of the biggest Tableau sites in Verizon, his team’s dashboards have been used company-wide to monitor call center operations. To know more about his work check out his website www.siddharth.info which showcases a mélange of analytics projects including published articles and videos of talks at conferences.