The Data Standard

People Analytics and AI with Zach Frank
Zach Frank, Director of People Analytics and Artificial Intelligence at Aramark sits down with TDS to discuss People Analytics and AI.

Episode Summary

Human resource departments are changing. What was an administrative function, running payroll and managing recruitment and training, is now a key player in corporate strategies and a major influence in employees’ everyday work experience. How has this come about? The answer lies in people analytics.

People analytics (PA) applies the power of artificial intelligence (AI) to the large data sets about people held by human resources in order to solve business problems. If a company has a problem retaining good staff, PA will tell them why and what to do about it. If sales in some shops are not as good as others, PA will identify the root of the problem in staff engagement so that the company can change managerial behavior.

The range of data available to PA includes not just HR staff records, but an increasingly wide range of data types that could have movement and health data from wearable devices. Using machine learning, HR departments can identify new trends and influence people’s management decisions across the company.

The pitch of PA is that it replaces the vagaries of human intuition and professional experience with hard facts to create evidence-driven human resource management which brings massive efficiencies and benefits for the business.

The effects of the coronavirus pandemic on employment have accelerated the practice and influence of PA. The need for safe distancing at work and expansion of home working has increased the reach of HR and the amount of data available.

In this episode, guest Zach Frank sits down with TDS to discuss people Analytics and AI

Meet The Host

Shayna Weldon

Podcast Host at The Data Standard

I aspire to broadcast content that carries my curiosity for the world and captivates an audience. I was driven to engineering by my passion for problem-solving, but I realized that while I enjoy the challenge of analytical work, I belong in an industry focused on relationships. I want to connect industry leaders, teachers, and athletes that make our world so unique and present their insight to the public. I have a natural inclination to reach out to people and hear their stories and I will exploit this desire for the rest of my life.

Meet The Guest

Zach Frank

Director of People Analytics and Artificial Intelligence at Aramark

Zach is Director of People Analytics and Artificial Intelligence at Aramark. Before starting at Aramark, Zach worked in Governance and Org Effectiveness at Bridgestone supporting a new HCMS and Case Management implementation, and at Healthways overseeing process improvement and application development. While at Bridgestone, Zach worked with teams to release over 35,000 people hours in HR, improve median case resolution time to from 8 days to 3, decreased the time to make Governance decisions by 60%, and reduced the incidents rate by 88%. He’s a firm believer in people thriving at work. Having better work experiences while producing better outcomes.