Ben Nichols is the Head of Product at IMS, Inc. Based in Liverpool, New York, IMS, Inc. is a fully integrated service provider of Conversational AI, Robotic Process Automation (RPA), Payments, Print, Electronic, and Mobile Communications. Ben is also an Adjunct Professor of Data Science at Syracuse University, where he conducts lectures on Natural Language Processing, Database Design, and Scripting for Data Science. Prior to that, Ben was Senior Director of Customer Insights at CB4, an AI tool that helps retailers uncover and fix the costliest in-store issues. At CB4, Ben led a team of insights managers, sales solution architects, and data engineers who were responsible for multi-million dollar customer retention, customer upsells, and fulfilling new revenue goals. Before CB4, Ben worked in multiple data intelligence and business analytics roles at organizations like IBM and Morgan Stanley. In this exclusive episode, Ben Nichols shares with us the following aspects of his life and career:

• Talking from his past experience, he shares with us his views on the differences between working at a large organization vs working at a startup.
• What are the current capabilities of Natural Language Processing (NLP) and chatbots
• How cross-channel integration can be fostered using NLP for enhanced customer experience.
• What are the avenues of NLP Beyond chatbots?