Data from the Consumer Perspective with Siddharth Dayama at Verizon
The Data Standard
Episode Summary
Sid leads the Visual Analytics team in Customer Service Operations in Verizon. Managing one of the biggest Tableau sites in Verizon, his teams dashboards have been used company-wide to monitor call center operations. He was awarded the 2018 Directors Cut Award and several Verizon Spotlight Awards for his insights-driven dashboards that reduced analysis time and supported many key business decisions.
Sids work and thought leadership has been featured in various articles, case studies, and blogs including the Journal of Data Visualization Society and the Official Tableau Blog. He was invited to speak at the 2019 and 2018 Tableau Conference where he was recognized as one of the top five customer speakers. Previously, Sid was the Head of Analytics & Finance at WTA Networks where he worked with some of the worlds best athletes on monetizing their fan-base. Sid holds a Masters from New York University and his thesis focused on corporate governance, risk assessment, and equity return analysis of media and entertainment companies.
Meet The Host
Catherine Tao
Data scientist at The Data Standard
Catherine Tao is a tech enthusiast looking for new methods for building connections with businesses around the world. Her extensive knowledge of data science allowed her to develop new solutions and implement them into existing ecosystems. She is currently working as a Data scientist and Exclusive Podcast Producer at The Data Standard.
Meet The Guest
Siddharth Dayama
Senior Manager Data Analytics at Verizon
Sid likes to play with big data and a little color to shape raw information into intuitive visuals and democratize insights. Currently, he leads the Visual Analytics team in Customer Service Operations in Verizon. Managing one of the biggest Tableau sites in Verizon, his teams dashboards have been used company-wide to monitor call center operations. To know more about his work check out his website www.siddharth.info which showcases a mlange of analytics projects including published articles and videos of talks at conferences.
