The Data Standard

Personalization in customer experience? with Joanna Palmer at RingCentral

Joanna Palmer, CX Client Principal at RingCentral, joins The Data Standard to discuss personalization in customer experience.

Episode Summary

In this episode, guest Joanna Palmer sits down with The Data Standard to discuss personalization in customer experience. Joanna Palmer is passionate about improving the customer and employee experience. She is a CX Client Principal at RingCentral where she partners with companies to re-imagine and improve their customer experience, ultimately driving value to their organizations. She has proven experience with many successful contact centers and digital transformations. She has over 20 years of experience focused on Customer Experience including leadership roles in both IT and Customer Service.

Meet The Host

Catherine Tao

Data scientist at The Data Standard

Catherine Tao is a tech enthusiast looking for new methods for building connections with businesses around the world. Her extensive knowledge of data science allowed her to develop new solutions and implement them into existing ecosystems. She is currently working as a Data scientist and Exclusive Podcast Producer at The Data Standard.

Meet The Guest

Joanna Palmer

CX Client Principal at RingCentral

I love to travel and a great adventure - the journey sometimes isn't always as planned, but the memories and destinations are well worth the effort. CX transformation is also as much about the journey as the destination. To ensure your CX transformation is successful, you need: ⭐️the right partner ⭐️the right technology ⭐️updated processes ⭐️a focus on culture ⭐️a focus on the employee experience ⭐️significant planning There is no one size fits all approach to digital and contact center transformations. I am here to help with digital/contact center transformation strategy and planning to ensure that you are able to reach your destination and successfully achieve the planned business outcomes. I love talking contact centers and discussing how to improve customer experience while maintaining operational efficiencies. 🎙Co-host of The Heart of CX Podcast 👩‍💻Author of Modernizing Your Contact Center Blog I would love to talk to you about your own CX journey - please reach out to me via LinkedIn or joanna.palmer@ringcentral.com or visit my webpage at https://joanna-palmer.com/